Support hub
Need help with VibeTivi?
Start with the FAQs if you need a quick answer. For billing, refunds, or account-specific help, use the official support path tied to your VibeTivi account.
Best for account-specific issues
Use dashboard support or email for refunds, billing questions, sign-in problems, and anything tied to your account.
Best for setup help
Use the FAQs below for playlists, Xtream login, EPG behavior, and first-time app setup.
Best for community updates
Use Telegram for announcements and lightweight community help, not for private billing or account-specific requests.
FAQ
Self-serve answers, organized by what you are trying to solve.
Setup and playback questions usually resolve fastest here. Use dashboard support or email when the issue depends on your account, purchase, or sync data.
Getting Started
The fastest answers for first setup, playlists, and basic app behavior.
What is VibeTivi?
VibeTivi is an IPTV player for Android TV and Android devices. It plays live TV, movies, and series using your own M3U playlist or Xtream Codes login.
Does VibeTivi provide channels or content?
No. VibeTivi is a media player only. You need your own IPTV provider, playlist, or credentials to watch anything in the app.
How do I add my playlist?
Open the app, go to Settings > Playlists > Add Playlist, then enter your M3U URL or your Xtream server URL, username, and password.
What is an M3U playlist?
An M3U playlist is a file or URL that contains the stream list for your provider. If your provider supports M3U, they should give you a URL for it.
What is Xtream Codes?
Xtream Codes is a provider login format that uses a server URL, username, and password instead of an M3U URL.
Playback, EPG, and DVR
Common questions about guide data, recordings, and advanced viewing features.
How does the EPG work?
VibeTivi downloads and matches Electronic Program Guide data to your channels automatically. You can also add custom EPG sources if your provider data is incomplete.
Can I record live TV?
Yes. DVR recording and series rules are available on paid plans, so you can schedule recordings directly from the guide.
What are AI recommendations?
AI recommendations use your viewing patterns to surface content you may want to watch next. It is intended for paid users who want richer discovery features.
How do parental controls work?
Create a child profile in Settings > Profiles, then apply blocked keywords, content restrictions, and profile-specific viewing controls.
Accounts, Sync, and Billing
Use these answers for sign-in, subscriptions, refunds, cancellations, and sync behavior.
How does cross-device sync work?
Sign in with the same VibeTivi account on each device. Watch history, favorites, and supported settings sync through your account.
How do I activate premium in the app?
Open Settings > Account in the app and sign in with the same email and password you use on vibetivi.com. Your subscription unlocks automatically.
Is there a free trial?
Yes. After creating an account and verifying your email, you can start a 7-day Pro trial with paid features unlocked.
What is the refund policy?
VibeTivi offers a 7-day money-back guarantee for subscriptions. For refund requests, use dashboard support or email so your purchase details can be reviewed directly.
How do I cancel my subscription?
Go to your dashboard and use the cancellation action there. Access continues until the end of the current billing period.
Billing and refunds
Use the private channel for private issues.
Refund requests, subscription questions, trial issues, and purchase mismatches should go through dashboard support or email so the team can safely review account details.
If you are logged in, the dashboard support inbox is the best path because it keeps your request history and future replies in one place.
Before you contact support
Have these details ready to speed things up:
- The email attached to your VibeTivi account
- Your playlist type: M3U or Xtream
- A short description of the issue and what you already tried
- Any subscription or purchase details relevant to the problem